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NetID Password Reset

Associated Roles:
  • Students
  • Faculty / Staff

Immediately after resetting your NetID Password, update all devices such as home computers, laptops, smartphones, tablets, etc., that have been set up to use your NetID to access University systems. Any device using an expired NetID password will cause your NetID account to be locked out.

You can choose to reset your NetID password one of four ways; either online, by phone, in person, or via live chat. Using any of these methods will require you to verify your identify by providing either an ID number (NSHE or Employee) or photo identification.

Live Chat

If you are unable to manually change your password, you can go to https://packremote.unr.edu to chat with a technician who will be able to assist you.

You will need to be at a computer when you begin this process, as you will be directed to the NetID Security Website to complete the password reset.

Online

You can manually reset your NetID password on the NetID Security Website. Click On Reset NetID Password and follow the instructions on the page.

By Phone

If you are unable to manually reset your password, you can call (775) 682-5000 to speak with a technician who will be able to assist you.

You will need to be at a computer when you begin this process, as you will be directed to the NetID Security Website to complete the password reset.

In Person

Members of the University who are not affiliated with the School of Medicine can visit the OIT Computing Help Desk on the 2nd floor of the Mathewson IGT Knowledge Center for manual NetID password reset assistance.

Employees and students of the School of Medicine can visit their IT Help Desk in the Savitt Medical Library. For HIPPA reasons, only technicians at the School of Medicine IT Help Desk are able to reset your password.

What about Email?

For security reasons, we are unable to reset a NetID password via email, as it is an unsecured form of communication.

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