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CORONAVIRUS (COVID-19)

Please refer to theUniversity of Nevada's Coronavirus Updatespage for more information on alternate campus operations.

Resources for working remotely and on campus can be found on OIT'sAlternative Operation Resourcespage.

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NetID Password Reset

Associated Roles:
  • Students
  • Faculty / Staff

Immediately after resetting your NetID Password, update all devices such as home computers, laptops, smartphones, tablets, etc., that have been set up to use your NetID to access University systems. Any device using an expired NetID password will cause your NetID account to be locked out.

You can choose to reset your NetID password one of four ways; either online, by phone, in person, or via live chat. Using any of these methods will require you to verify your identity by providing either an ID number (NSHE or Employee) or photo identification (in person only).

Live Chat

If you are unable to manually change your password, you can go to https://packremote.unr.edu to chat with a technician who will be able to assist you.

You will need to be at a computer when you begin this process, as you will be directed to the Identity Portal to complete the password reset.

Online

You can manually reset your NetID password on the Identity Portal. Click On Reset NetID Password and follow the instructions on the page.

By Phone

If you are unable to manually reset your password, you can call (775) 682-5000 to speak with a technician who will be able to assist you.

You will need to be at a computer when you begin this process, as you will be directed to the Identity Portal to complete the password reset.

In Person

Computing Help Desk

Matthewson-IGT Knowledge Center 2nd Floor Atrium

7:30 AM - 5PM Monday - Friday

What about Email?

For security reasons, we are unable to reset a NetID password via email, as it is an unsecured form of communication.

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