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Student Email Support

Associated Roles:
  • Students

The OIT Support Center can assist students in accessing their student email address and resetting their Google Apps for Education password. Google also has a comprehensive help center that can assist in most issues you may have with your account. 

Resetting your Google Apps for Education Password

In order to reset your email account password, you will need to log into MyNEVADA. If you are having issues logging into MyNEVADA, please contact the OIT Support Center

  1. Go to https://my.nevada.unr.edu and log in with your NSHE ID number and password, then click Sign in
    MyNEVADA login page
  2. From your Homepage Student or Alumni Homepage (depending on your status with the University) – click on the Personal Information tile.

    Personal Information Tile that should be selected showing the icon of a person and a pencil.

  3. Use the Your Account navigation on the left hand side menu to view your User Profile options.
    The "Your Account" button that is accessed on the left hand side menu
  4. In the Campus Email section of the User Profile page select the Forgot Password link.
    User Profile page with a red box highlighting the "Forgot Password" link on the right side of the screen.
  5. On the Forgot Campus Email Password screen click on the Reset My Campus Email Password button. 
    Forgot Campus Email Password page with a red box highlighting the "Reset My Campus Email Password" button.
  6. Your page will refresh and you will see the temporary password. Copy the temporary password and click on the link in the top paragraph. 
    Screenshot of the Forgot Campus Email Password screen with a red box around the link to the gmail login page, a red number circle with a number 2 next to the gmail login link; a red box around the temporary password field, and a red circle with the number 1 next to the temporary password field.
  7. Enter in your email address and click Next. On the next screen enter your temporary password and click Next
    Screenshot of the Gmail sign in page with a red box next to the Next button and a red arrow pointing towards the Next button.
    Screenshot of the Gmail login screen with a red box around the Next button and a red arrow pointing towards the Next button.
  8. You will now be prompted to change your password. The system will not allow you to use any of your previous passwords. 
    Screenshot of the Gmail change password screen with a red circle with a number 1 next to the create password field; a red circle with a number 2 next to the confirm password field; and a red circle with the number 3 next to the change password button and a red box around the change password button.

Gmail Help Center

The Gmail Help Center can assist you in connecting your Gmail on any of the following devices:

The Help Center can also assist in troubleshooting the following issues:

Follow these links for assistance with other apps available in the Google Apps for Education:

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