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Accessing a Shared Mailbox on Outlook for Mac

Associated Roles:
  • Faculty / Staff

The following instructions will assist you in mapping a shared mailbox into Outlook for Mac. 

Accessing Shared Mailboxes in Outlook for Mac

  1. Launch Outlook, and then click on File  >  Open >  Other User's Folder... Screenshot of Outlook for Mac with a red box around the Other User's Folder... and a red arrow pointing towards the Other User's Folder option.
  2. Enter in the email address associated with the shared mailbox. Select it from the list of options and then click Open. Screenshot of the Open Other User's Folder window with a red box around the Open button and a red arrow pointing towards the Open button.
  3. You will now see the shared mailbox listed among your other folders. Screenshot of Outlook for Mac with a red box around the shared mailbox and a red arrow pointing towards the shared mailbox.
  4. To send from the shared mailbox open up a new email message. The shared mailbox will already be listed, provided it was added correctly.Screenshot of a New Outlook Message in Outlook for Mac.

If you have any issues accessing or sending from a shared mailbox on Outlook for Mac, please contact the OIT Support Center. 

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