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CORONAVIRUS (COVID-19)

Please refer to theUniversity of Nevada's Coronavirus Updatespage for more information on alternate campus operations.

Resources for working remotely can be found on OIT'sWorking Remotelypage.

Back to Remote Access

Working Remotely

Associated Roles:
  • Faculty / Staff

Quick Navigation Index

Remote Desktop Connection

Direct Remote Access

Remote Services

Communication and Collaboration

Voicemail

Microsoft Teams

Zoom

WolfSign (DocuSign)

NevadaBox

Formstack

Office Applications

Office 365

Office for Personal Computers

Information Security

Computer and Network Setup While at Home

Optimizing Your Home Network for Working and Learning

Free Broadband and WiFi Access from Spectrum for Teaching Faculty and Households with Students

Cellular Hotspots for Off-Campus Connectivity

Updating Windows University Computers While Off-Campus

Remote Desktop Connection

Direct Remote Access (Office PC only)

Remote Desktop Direct Access allows you to connect to your Windows office computer from home. 

Note: Users will need to request Access via OIT and have Administrator access to their work PC.

Remote Services

Remote Services allows access to specific software titles, or a generic remote computer instance, via the Remote website or Microsoft Remote Desktop Connection.

Connecting to the Remote Services Server

Connecting via Website (Windows PC Only)The Remote Services website can be used to access University licensed software and generic Windows desktops.

Connecting Using Microsoft Remote ServicesThis method is preferred for frequent Remote website connections.

Mapping Network Shares - Information on how to connect to department storage shares. Your personal storage share will be automatically mapped when logging into the remote services server.

Adobe Products on Remote Services - Information on the availability of Adobe products on Remote Services desktops and alternatives provided for PDF viewing.

Communication and Collaboration

Voicemail

Voicemail is available remotely just as it is from campus phones. You will simply need to dial the full number (775-682-9970) then you will be prompted for your name or mailbox number (5-digit extension). Once entered the system will prompt you for your PIN as normal. If you need your voicemail PIN reset, please follow the resetting your PIN instructions.

Microsoft Teams

Teams is available as a desktop program, an online portal and a phone application. Users can login into any of these methods with their University email and password to start using Teams. Within Teams, users have the ability to communicate by video call, audio call or instant messaging. Communication can be done through channels or chats. Channels are organized as threads, and are typically visible to an entire department. Chats are created by individual users, and can include multiple people.

Signing in and using Teams 

Please see our section on signing into Teams as well as the Further Reading articles on how to use chat, share files, and collaborate.

Teams Calling

We highly recommend the use of Microsoft Teams for internal calling services. Teams is specifically designed for this “remote worker” scenario and provides all essential functions of communication and collaboration in one place, anywhere there is an internet connection. Please see this Start chats and make calls video for more information on how to make calls in Teams.

Note : Teams is currently configured to make Teams to Teams calls 

Meetings

Microsoft Teams is the best place to schedule conference calls and meetings whether you are on campus or working remotely. The process is extremely simple and can be done with either Microsoft Teams or in your Outlook Calendar. Joining an online meeting does not require additional software and can be done in a regular web browser. There are no restrictions on who can join a Teams Meeting making this the best choice for communicating with people outside of our organization. To learn more about setting up Teams Meetings, please see our Microsoft Teams Meetings section of the website.

Additional Information

For information on how to blur or replace your Teams background during a meeting/call see our Enabling a Virtual Background in Teams page.

Please see our curated list of links we feel would be useful to gain the most out of Teams or check out the Microsoft's Teams help & learning for more information.

Virtual Teams Workshop: This training is all-online and self-guided via Microsoft Teams. Dive head first into learning the interface and features of Microsoft Teams at your own pace, in your own environment.

Zoom

Zoom is a video conferencing tool that can be used for live class sessions, presentations by guest lecturers, instructor office hours, or interactions between students and peers. Zoom allows you to conduct class or hold meetings in a live online format using a web camera and microphone while sharing the contents of your screen. It features the ability to share your screen, a chat function, a virtual whiteboard, breakout rooms for smaller discussions, and allows you to record your sessions.

You can access the Zoom online portal using your NetID and password at https://unr.zoom.us.

Resources

Tips for Securing Your Zoom Meeting & Avoiding “Zoombombing”

How to Configure & Run a Zoom Meeting with the UNR Community

For additional information on using Zoom please refer to Zoom's Knowledge Base.

Additional Information

For information on University of Nevada specific information and troubleshooting please see Teaching and Learning Technologies Zoom Web Conferencing page.

For tutorials on using Zoom to its full extent check out Zoom's Knowledge Base for videos, tutorials, and basic troubleshooting tips. 

WolfSign (DocuSign)

WolfSign is a cloud based electronic signature system. (Currently, DocuSign is the system used for electronic signatures.) 

WolfSign Recipients

Any email address is able to receive a WolfSign envelope. You will receive a WolfSign document in your email inbox from a sender which will prompt you to e-sign the document, no logins required!

WolfSign Senders

To send of a WolfSign envelope with the UNR campus license you will need dean, director, or department chair approval, and you must have an @unr.edu email address. Once you have the above items please Submit a Ticket with the approval attached in order to be added as a WolfSign sender. Once you have been approved as a sender you can login with your UNR email, then NetID and password at https://account.docusign.com/.

Additional Information

WolfSign Training : Recorded training sessions for DocuSign 101 and Template/ Powerform Creation are available on NevadaBox.

NevadaBox

NevadaBox (https://box.unr.edu) is a cloud file storage and sharing system for files hosted by Box.com.  NevadaBox is the preferred method of cloud storage for collaboration outside of the University. 

Access

Users will log into NevadaBox using their NetID and password, however, initial access to NevadaBox is different depending on your role at the University of Nevada.

  • Faculty/Staff - If you are a current employee and have an active NetID you are automatically granted a NevadaBox account.  
  • Students/Student Employees - For access to NevadaBox you must first sign up for an @nevada.unr.edu student email address.  Once you have activated your student email please allow up to 24 hours for NevadaBox access.  

Additional Information

For additional information and tutorials on how to utilize NevadaBox please see the NevadaBox section of the website.

Formstack

Formstack Forms is the web form management tool the University uses on the main University website (www.unr.edu). It allows you to build custom online forms which can be embedded or sent out and filled in by participants. 

For information on how to request access to formstack, guidelines on form creation, and additional information please see our Formstack page.

Office Applications (Outlook, Word, Excel, etc.)

Office 365 (Online)

Access

You can access the Office 365 online portal using your University Email and password at https://portal.office.com.

Help and Training

For additional training on use of Office 365 and its products please see Microsoft's extensive support database

Office for Personal Computers

Installation instructions

As part of our campus agreement with Microsoft, the University is able to provide personal use licenses for Microsoft Office 365 which allows for installation of Office programs on personal computers. Please refer to our Microsoft Office 365 for personal computers page for installation instructions.

Information Security

In the wake of the Coronavirus pandemic, more and more people will be working from home. Threat actors are aware of this shift to remote services and are taking advantage of people’s unfamiliarity with the systems. For example, other Universities have already experienced emails directing professors to fake e-learning platforms, and others persuading employees to use fake remote desktop and VPN platforms designed to steal credentials.

Please be vigilant and cautious of any emails you receive:

  • Check the sender and their email address, is it an @unr.edu email address?
  • Think about the likelihood of the request, do you talk to these people regularly?
  • If there’s a link, is it a site you are familiar with such as unr.edu or microsoft.com?
  • Blackmail or gift card requests are nearly always illegitimate.
  • Report anything suspicious or uncertain to abuse@unr.edu.

Should you have any questions about this topic, or anything else related to Information Security, please feel free to email UNR’s Information Security department at soc@unr.edu.

Computer and Network Setup While at Home

Optimizing Your Home Network for Working and Learning

Internet2, a non-profit consortium for networking, released an informative article with tips on how to set up your home network to best adapt to working and teaching remotely.

Free Broadband and WiFi Access from Spectrum for Teaching Faculty and Households with Students 

Charter Spectrum is offering free Spectrum broadband and WiFi access for 60 days to teaching faculty and households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. Installation fees will be waived for new student households. To enroll in this service, call Spectrum at 1-844-488-8395. More information can be found on Spectrum's website.

Spectrum has also opened its WiFi hotspots across the Charter footprint for public use at no charge.  Visit Spectrum's website to find information about hotspots near you. Spectrum also has a mobile app available for Apple and Android devices.

If you experience any issues applying for the free broadband internet please submit a ticket for assistance.

Cellular Hotspots for Off-Campus connectivity

Another option for offsite connectivity is the use of a cellular hotspot.  The University can provide departments and faculty staff assistance in purchasing a cellular hotspot and data plan for an employee to be able to connect a PC, tablet, or mobile device to use a data plan for Internet access.  There are several options through the major carriers that can be offered.

For assistance with this service for University purchased hotspots and data plans please submit a ticket.

Updating Windows University Computers While Off-Campus

University owned Windows computers which have been taken off campus are no longer automatically updated with the latest Windows Security and virus definition updates. Please see our page on updating your Windows computer off-campus for information on how to update your computer and how often these updates should be performed. Note: University owned Mac computers do not require manual updates as the updates are pushed automatically by Apple.

For additional information from the University on Coronavirus (COVID-19) please visit the coronavirus updates page.

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